Privacy Policy Statement

This privacy policy explains how Ivorandelasi collects, uses, and protects your personal data when you visit, contact, or use our services in Malaysia.

Information We Collect

We collect minimal information to operate our shop and fulfill your requests, such as:

• Contact details (name, phone, email) when you complete our forms or make a purchase.
• Order details provided by you including floral preferences and delivery instructions.
• Website usage data (e.g., IP address, device information) for analytics and security.
• Any correspondence or feedback sent to our team for customer service improvements.

How Your Data Is Used

Personal data is used solely for service delivery, communication, and to enhance your shopping experience.

• Processing floral orders and ensuring your requests are fulfilled correctly.
• Communicating about order status, delivery, and shop updates you requested.
• Improving our website and services through anonymized analytics.
• Responding to inquiries, feedback, and customer service issues.

Legal Grounds for Data Use

Your information is processed on the basis of consent or legitimate interests.

We process personal data only as needed to fulfill your requests, comply with Malaysian law, and operate our business efficiently.

Information Sharing

We do not sell your data. Your personal details may be shared with:

• Our staff and delivery partners strictly for fulfilling floral orders and providing customer support.
• IT and hosting providers for secure website operation and data storage.
• Authorities if required for legal compliance, fraud prevention, or safety matters.

Data Security

We protect your data using secure systems, restricted staff access, and ongoing reviews. While we maintain reasonable safeguards, no digital storage can be completely secure. Please notify us if you have data concerns.

Your Rights

You may access, correct, or request deletion of your data at any time by contacting us.

• Request a copy of information we keep about you.
• Update or correct incorrect details provided to us.
• Request deletion of your information unless required by law.
• Withdraw your consent where applicable at any time.

Cookies Policy

Our website uses essential and analytic cookies to enhance user experience, monitor site performance, and ensure secure browsing. See our full cookie policy for details.

See Cookie Policy See Cookie Policy

How to Contact Us

Questions or privacy concerns? Our team is available to help. Reach out for privacy requests or policy clarification.

Privacy Policy Changes

We may update this policy to reflect shop or legal changes. You will always find the latest version here.